Terms and Conditions
Effective Date: [07-04-2025]
Welcome to KM Enterprises, your one-stop solution for all puncture repair needs. These Terms and Conditions ("Agreement") govern the use of our services and website, and by accessing or using our website or services, you agree to comply with and be bound by these terms. If you do not agree with these Terms and Conditions, please do not use our services or website.
Please read these terms carefully before proceeding with any transactions or interactions.
1. General Terms
By accessing or using our website, services, or products, you acknowledge and agree to these Terms and Conditions and any additional terms, conditions, or policies that may apply to specific sections of our website or services.
Eligibility:
You must be at least 18 years old to use our services. By using our website and services, you represent and warrant that you are of legal age to form a binding contract.
2. Services Provided
KM Enterprises offers a range of puncture repair services and related products via our website. Our services may include tire puncture repairs, sales of repair kits, and other related services. We reserve the right to update or modify the services provided without prior notice.
3. User Account and Registration
To access certain services, you may be required to create an account with us. You agree to provide accurate, current, and complete information during the registration process, and to maintain the confidentiality of your account credentials. You are responsible for all activities under your account and must notify us immediately of any unauthorized use.
We reserve the right to disable or terminate your account if we believe you have violated these Terms and Conditions.
4. Payment and Financial Transactions
When making purchases through our website, you agree to provide valid payment information and authorize us to charge your account for the services or products you select. Payment processing is managed by third-party payment processors, and you agree to comply with their terms as well.
All prices are listed in the currency specified on the website, and KM Enterprises reserves the right to modify pricing at any time without notice.
5. Service Cancellation and Refund Policy
We reserve the right to cancel or withdraw services at any time due to unforeseen circumstances, availability of parts, or any reason deemed appropriate by KM Enterprises. In such cases, a full refund will be provided for services not yet rendered.
If you wish to cancel a service, please notify us at least 24 hours before the scheduled service. Cancellations made less than 24 hours in advance may result in a cancellation fee.
Refunds for products or services rendered will be issued in accordance with our refund policy, which may vary by service or product. Please contact us for more details on our refund terms.
6. User Conduct and Restrictions
You agree to use our website and services in a lawful manner and not to engage in any of the following prohibited activities:
Unlawful behavior: Engaging in any activity that is illegal or prohibited under applicable laws.
Harassment or hate speech: Posting or transmitting offensive, threatening, or hateful content.
Spamming: Sending unsolicited or promotional content without permission.
Disrupting the website: Interfering with or attempting to compromise the security or functionality of our website.
Impersonation: Misrepresenting yourself or your affiliation with any entity.
Unauthorized access: Attempting to gain unauthorized access to any part of the website, services, or accounts of other users.
Failure to comply with these rules may result in the termination or suspension of your account and/or legal action.
7. Website Content and Intellectual Property
All content available on our website, including text, images, logos, videos, and graphics, is the intellectual property of KM Enterprises unless otherwise noted. You agree not to use, copy, reproduce, modify, distribute, or create derivative works from any part of our website without our explicit permission.
Copyright and Usage Rights:
Attribution: You must give appropriate credit to KM Enterprises if using our content with permission.
Non-commercial use: You may use our content for personal, non-commercial purposes only unless otherwise agreed.
Commercial use: Any commercial use of our content requires written permission from KM Enterprises.
Adaptation: You may not adapt, modify, or create derivative works from our content without prior consent.
8. Limitation of Liability
KM Enterprises makes every effort to ensure the accuracy and reliability of the information provided on our website. However, we do not guarantee the accuracy, completeness, or timeliness of the information and are not responsible for any errors or omissions. Our website and services are provided "as is" and "as available."
To the maximum extent permitted by law, KM Enterprises shall not be liable for any direct, indirect, incidental, consequential, or special damages, including loss of profits, data, or business opportunities, arising from your use of our website or services, even if we have been advised of the possibility of such damages.
9. Website Availability
While we strive to ensure that our website is available 24/7, we do not guarantee uninterrupted access. Our website may be temporarily unavailable for maintenance, technical issues, or unforeseen circumstances. We are not responsible for any interruptions in service or damages resulting from downtime.
10. Privacy and Data Protection
Your use of our services and website is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our website, you consent to the collection and processing of your data as outlined in our Privacy Policy.
11. Termination
We reserve the right to suspend or terminate your access to our website and services at our sole discretion if we believe you have violated these Terms and Conditions or engaged in unlawful or harmful behavior. Termination may result in the permanent loss of access to your account, and no refunds will be issued for services or products already provided.
12. Indemnification
You agree to indemnify and hold harmless KM Enterprises, its affiliates, employees, contractors, and agents from any claims, losses, damages, liabilities, or expenses, including legal fees, arising from your use of the website or services, or your violation of these Terms and Conditions.
13. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of [India/Tamil Nadu], and any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts located in [Your City/State].
14. Amendments to Terms and Conditions
We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page with an updated "Effective Date." By continuing to use our website and services after such changes are made, you agree to the updated Terms and Conditions.
15. Contact Us
If you have any questions about these Terms and Conditions or our services, please contact us at:
KM Enterprises
Email: kmenterprises0802@gmail.com
Phone: [9003210011]
Address: [No 37 VOC Street Madhavaram Chennai]
Return and Refund Policy
**Effective Date: [07-04-2025]**
At KM Enterprises, we strive to provide our customers with high-quality puncture repair services and products. If for any reason you are not satisfied with your purchase or service, our Return and Refund Policy is designed to ensure your satisfaction. Please read the following terms regarding returns and refunds:
1. **Terms of Return**
You may request a return for products or services within **[7] days** of receiving the product or completion of the service. Returns initiated after this period will not be accepted.
2. **Condition of Return**
To qualify for a return, the product or service must meet the following criteria:
- **Unopened and unused products**: Products must be in their original, unopened packaging.
- **Damaged or incorrect products**: If the product is damaged during delivery or is not the product you ordered, you are eligible for a return, even if opened.
- **Services**: If you are dissatisfied with our service, please contact us within **[7] days** of the service completion, and we will evaluate the issue.
3. **Reason for Return**
You may return products or request a refund for the following reasons:
- The product is **damaged** upon arrival.
- The product is **incorrect** (i.e., the wrong item was sent).
- The service provided was **unsatisfactory**.
Please note that we do not accept returns for products that are damaged due to misuse or negligence after delivery.
4. **How to Initiate a Return**
To initiate a return, please follow these steps:
1. **Contact our Customer Service** at [kmenterprises0802@gmail.com] or call us at [9003210011] within **[7] days** of receiving the product or service.
2. Provide your **order number**, **details of the issue** (damaged, wrong product, etc.), and any supporting **photos** if applicable.
3. Our customer service team will provide you with instructions on how to return the item or resolve the issue.
5. **Refund Process**
Once we receive your returned product or confirm the issue with the service, we will process your refund as follows:
- **Refund Duration**: Refunds will be processed within **[7] business days** of receiving the returned product or service resolution.
- **Refund Method**: Refunds will be issued to the original payment method used during the purchase. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
- **Non-refundable items**: Certain products, such as **[specify any non-refundable products/services]**, are non-refundable. Please refer to the product description for more information.
6. **Contact Information**
If you have any questions or concerns regarding our Return and Refund Policy, or if you need assistance with a return, please contact our customer service team:
**KM Enterprises**
Email: kmenterprises0802@gmail.com
Phone: [9003210011]
Address: [No 37 VOC Street Madhavaram Chennai]
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